Report an unsafe product

Consumers are entitled to expect that every retailer, manufacturer and importer in Australia complies with product safety laws.

Product safety laws apply to products bought in shops, at home, over the phone or online.

Injuries caused by a consumer product should be reported to the place it was bought from.

Make a complaint

Go to our Contact Us page and lodge a complaint

Report to the Australian Competition and Consumer Commission (ACCC)

You can report consumer products that make you feel unsafe to the ACCC.

Report a serious product safety issue

To report a product that has caused a serious injury or near miss, call the Tasmanian Government helpline on 1300 654 499.

Toy and Nursery Safety Line

  • Ask questions about toys and nursery equipment
  • Get up-to-date product safety information
  • Report concerns about unsafe products

Call the safety line on 1300 364 894. We provide this service in association with Consumer Affairs Victoria.

Updated: 27 May 2020