‘No refunds’ signs are illegal. Businesses must give consumers a refund, repair or replacement, if goods or services do not meet a consumer guarantee. Businesses do not have to display any signs about their refund policy. However, if they do, the signs must not be misleading.
Refund signs should not say:
- ‘no refunds on sale items’
- ‘no refunds after seven days’
- ‘exchange, repair or credit only’
- ‘no returns on swimwear’.
If you see an illegal sign, talk to the business. If you are unhappy with their reply you can report it to us by emailing CBOSinfo@justice.tas.gov.au
Related information
This page has been produced and published by the Consumer Building and Occupational Services Division of the Department of Justice. Although every care has been taken in production, no responsibility is accepted for the accuracy, completeness, or relevance to the user's purpose of the information. Those using it for whatever purpose are advised to verify it with the relevant government department, local government body or other source and to obtain any appropriate professional advice. The Crown, its officers, employees and agents do not accept liability however arising, including liability for negligence, for any loss resulting from the use of or reliance upon the information and/or reliance on its availability at any time.