Both licensees and crowd control agents are required to maintain a Crowd Control Register. This register is in relation to any person engaged by them to undertake crowd control activities.
The register must contain:
- the date of the event or occasion
- the full name and full address of the crowd control agent or licensee
- the full name and full address of the place to which the crowd control register applies
- the full name of each crowd controller (including the licensee when undertaking crowd control activities)
- the identity card number of each crowd controller
- the identifying number of each crowd controller (including the licensee when undertaking crowd control activities)
- full details of any incident where physical contact occurred with a person or patron.
A register maintained by a licencee
The register must be:
- kept in a place on the licensed premises
- readily accessible to any crowd controller (but not accessible to patrons)
- readily available for inspection and copying if requested by a police officer or a Consumer, Building and Occupational Services authorised officer.
A register maintained by a crowd control agent
The register must:
- remain under the control of the crowd control agent.
- be readily available for inspection and copying if requested by a police officer or a Consumer Affairs and Fair Trading authorised officer.
The register maintained by a crowd control agent, who is engaged to undertake crowd control activities, is only required to contain:
- the full name and identity card number of the agent and each crowd controller and any other crowd control agent employed or engaged by the agent
- the date and venue/place where the agent, crowd controller or any other crowd control agent are employed to perform crowd control activities.
You can create your own register using the crowd control register template (DOC, 38.0 KB).
This page has been produced and published by the Consumer Building and Occupational Services Division of the Department of Justice. Although every care has been taken in production, no responsibility is accepted for the accuracy, completeness, or relevance to the user's purpose of the information. Those using it for whatever purpose are advised to verify it with the relevant government department, local government body or other source and to obtain any appropriate professional advice. The Crown, its officers, employees and agents do not accept liability however arising, including liability for negligence, for any loss resulting from the use of or reliance upon the information and/or reliance on its availability at any time.