When purchasing products through an Australian Business online, consumers have the same refund rights as they do when buying from a physical shop.  Any item they buy is covered by ‘consumer guarantees’.

Australian businesses and companies that trade online can include:

• supermarkets and department stores
• a registered business or company, such as a jeweller with an online store
• an individual selling items on eBay or other online auction houses who:
  • lists an Australian Business Number (ABN) or company name in their advertising,
  • has a high volume of items for sale, or
  • has been trading for a number of years.