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Buying from an Australian business online

When purchasing products through an Australian Business online, consumers have the same refund rights as they do when buying from a physical shop.  Any item they buy is covered by ‘consumer guarantees’.

Australian businesses and companies that trade online can include:

  • supermarkets and department stores
  • a registered business or company, such as a jeweller with an online store
  • an individual selling items on eBay or other online auction houses who:
    • lists an Australian Business Number (ABN) or company name in their advertising,
    • has a high volume of items for sale, or
    • has been trading for a number of years.
Updated: 27 May 2020

This page has been produced and published by the Consumer Building and Occupational Services Division of the Department of Justice. Although every care has been taken in production, no responsibility is accepted for the accuracy, completeness, or relevance to the user's purpose of the information. Those using it for whatever purpose are advised to verify it with the relevant government department, local government body or other source and to obtain any appropriate professional advice. The Crown, its officers, employees and agents do not accept liability however arising, including liability for negligence, for any loss resulting from the use of or reliance upon the information and/or reliance on its availability at any time.