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What to do in an emergency

If you smell gas in your home

  • Do not operate any appliance (gas and electrical)
  • Turn off all gas appliances
  • Turn off the supply at the gas meter or LP Gas cylinders
  • Open all doors and windows for ventilation
  • Evacuate your home
  • If the smell remains after turning off the gas, make sure you are in a safe location and immediately contact:
    1. emergency services on 000 and
    2. your gas supplier’s gas leak and emergency number. This is usually found on your account invoice.
  • Keep people away from the affected area
  • If the smell stops contact your licensed gas-fitter to repair your gas installation and relight you appliances
  • If you suspect a gas leak, do not use any naked flame or other source of ignition. Ignition sources include light switches, power points, mobile phones, pagers and cigarettes.
  • Isolate power at the main switchboard

Who to contact if you damage a gas pipe

If you damage a natural gas pipe or you smell gas in your street you should make sure you are in a safe location and immediately call Tas Gas Networks gas leak and emergency number on 1802 111.

Updated: 02 Jun 2020

This page has been produced and published by the Consumer Building and Occupational Services Division of the Department of Justice. Although every care has been taken in production, no responsibility is accepted for the accuracy, completeness, or relevance to the user's purpose of the information. Those using it for whatever purpose are advised to verify it with the relevant government department, local government body or other source and to obtain any appropriate professional advice. The Crown, its officers, employees and agents do not accept liability however arising, including liability for negligence, for any loss resulting from the use of or reliance upon the information and/or reliance on its availability at any time.