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Resolving disputes with licence holders

Things may not always go to plan but you can take steps to resolve your issues.

These self-help stages may help.

  • Stage one – talk to the other party
  • Stage two – write to the other party
  • Stage three – contact CBOS
  • Stage four – seek legal advice

We provide you with an advisory service first.  This may help you to resolve disputes without a third party becoming involved.

When we take further action

We uses a risk-based approach to ensure resources are used where risk of harm or unsafe practices are greatest.  We aim to take action where public safety is of most risk.

CBOS uses a variety of enforcement actions to address conduct which poses a major risk.  Each matter is considered on a case-by-case basis.

You can find out more about our compliance options by reading:

If we need to take further action against a licence holder, the Administrator of Occupational Licensing may decide to put the matter before a disciplinary panel.

Who is on a disciplinary panel?

A disciplinary panel is made up of independent industry experts who will assess a matter and make recommendations to the Administrator.

CBOS will select disciplinary panel members from a Pool of Experts.

For information on the disciplinary process and the panels which assess these matters read:

Updated: 26 May 2020