All bonds are managed online through MyBond, including transfers
Change of ownership or management of property
CBOS must be notified when the manager of a rental property changes. This might happen when:
- a property agent takes over management of a property for an owner
- a property is sold, or
- property management transfers to a new agent. Before a transfer can be done, the owner/agent must know the details of the new owner/agent. Contact the new owner/agent or CBOS to get the owner/agent ID number. If management of a property transfers to a different owner or agent during the tenancy the:
- outgoing owner/agent must start the transfer process in MyBond
- outgoing owner/agent needs to have the incoming owner or agent’s ID number
- incoming owner/agent will receive a notification from MyBond after the transfer is submitted
- incoming agent/owner will need to log in to MyBond and accept the transfer.
After the incoming owner/agent accepts the transfer, the outgoing owner/agent is no longer able to view the bond details.
Quick Reference Guides are available:
- Property Owners - how to transfer property management to another agent or owner
(pdf, 144.6 KB)
- Property Agents - how to transfer bond management to another agent or owner (pdf, 143.7 KB)
Transferring tenants in and out of properties
Only an agent or property owner can start a transfer process in MyBond. If tenants want to leave or move into a property, they should see their owner or agent first. There are two ways an agent or owner can transfer tenants in MyBond:
1. Tenant variation
This is adding and removing tenants as well as adjusting their bond contribution amounts in MyBond. Money passes between the tenants themselves. NO money is transferred through MyBond. The tenants should agree in writing to the agent or owner changing their bond record.
When an agent or owner submits a Tenant variation in MyBond, all tenants affected by the variation will receive a notification from MyBond. If a tenant disagrees with the details of the variation, they should contact their agent/owner.
If an agent has made a mistake with the variation, they can edit the variation or email the Rental Deposit Authority for help.
2. Tenant swap
This is changing one tenant for another for the same amount of money. The new tenant pays their money into MyBond and the old tenant receives their money from MyBond. Tenants must NOT pay each other directly if using this swap process.
When an agent or owner submits a Tenant swap in MyBond, the outgoing tenant will receive a notification from MyBond for them to approve the swap and enter their bank details. After they have done this, the new tenant will receive a notification from MyBond to pay their bond. When the new tenant pays their bond, MyBond will pay the money to the outgoing tenant. The outgoing tenant is then removed from the bond and the new tenant is added.
Quick Reference Guides are available as well as Tenant Variation Form to evidence tenant consent to vary bond details:
When a bond cannot be transferred
A tenant transfer cannot be done where only a single tenant was registered at the time of lodgement. In this instance, you must follow the bond lodgement / bond claim processes.
There must be at least one continuing tenant. If all tenants are being removed from the bond, the bond must be claimed and a new one lodged for the new tenants.
If a deposit contributor pays a tenant’s bond:
- the tenant cannot be added to or removed from the bond
- the tenant’s contribution can be changed
- the deposit contributor’s contribution cannot be changed.
This page has been produced and published by the Consumer Building and Occupational Services Division of the Department of Justice. Although every care has been taken in production, no responsibility is accepted for the accuracy, completeness, or relevance to the user's purpose of the information. Those using it for whatever purpose are advised to verify it with the relevant government department, local government body or other source and to obtain any appropriate professional advice. The Crown, its officers, employees and agents do not accept liability however arising, including liability for negligence, for any loss resulting from the use of or reliance upon the information and/or reliance on its availability at any time.