Services not completed with care and skill
A business guarantees they will provide a service with due care and skill. This means that the service provider or tradesperson must:
- take care to avoid loss or damage
- meet a level of skill or knowledge
Service not fit for purpose
- the consumer hires the service provider after they are told the service isn’t likely to get the result wanted
- the service provider is a qualified architect or engineer.
Services took too long
Businesses will often include an estimated completion date in a contract or agreement. Otherwise, the business must guarantee to supply the service within a reasonable time. A 'reasonable' time will depend on what type of service they offer. For example, the time needed for building a house is longer than for mowing a lawn.
Cancelling a contract for a service
How to cancel a contract for services
Refunds for cancelled contracts for services
When a consumer is not entitled to a remedy
Services caused damage to property
A consumer can seek compensation from the provider of a service when that service causes damage to their property. To seek compensation the loss or damage must have been foreseeable and not caused by something outside of human control, such as a natural disaster.