Under the Australian Consumer Law, certain consumer guarantees automatically apply. This includes that a product must be of acceptable quality meaning the product must be:

• fit for purpose
• safe, durable and free from defects
• acceptable in appearance and finish.

Failing to meet consumer guarantees

If a product does not meet the consumer guarantees, the consumer is entitled to have the problem resolved.

Certain issues are not considered to be a faulty product.  In these circumstances the consumer may not be entitled to a refund, repair or replacement.

Issues that are not considered to be a faulty product include:

• fair wear and tear
• change of mind / no longer wanting the product
• a hidden defect drawn to the consumer’s attention before buying the product
• a defect that the consumer should have noticed on examination
• a defect due to abnormal use