Under the Australian Consumer Law, certain consumer guarantees automatically apply, including that a product must be of acceptable quality which involves the product being:
- fit for purpose
- safe, durable and free from defects
- acceptable in appearance and finish.
Failing to meet consumer guarantees
If a product does not meet the consumer guarantees, the consumer is entitled to have the problem resolved.
Certain issues are not considered to be a faulty product. In these circumstances the consumer may not be entitled to a refund, repair or replacement.
Issues that are not considered to be a faulty product include:
- fair wear and tear
- change of mind
- a hidden defect drawn to the consumer’s attention before buying the product
- a defect that the consumer should have noticed on examination
- a defect due to abnormal use