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General repairs to rental properties

IMPORTANT changes to rental laws during COVID-19 (coronavirus) emergency period

The COVID-19 emergency period for residential tenancies has now ended. New laws have started to help tenants and landlords as we transition out of the emergency period. Financial support for tenants and landlords affected by COVID-19 have been extended to 31 March 2021. Read about the:

  • Rental Relief Fund
  • Landlord Support Fund
  • Rental Arrears Payment Orders
  • COVID-19 residential tenancy emergency provisions

    It is an owner’s responsibility to maintain a rental property in good repair at all times during a tenancy. There are different rules for:

    If the repairs are urgent or emergency repairs, they must be completed as soon as possible. Urgent repairs relate to essential services such as emergency repairs due to damage to the property.

    Length of time for repairs

    An owner must have general repairs (that are not the fault of the tenant) completed within 28 days of the tenant telling them of the need for the repair.

    Exception - fixing cooking stoves

    There is an exception – if the general repair relates to a cooking stove. In this situation the stove must be fixed within 14 days of being notified.

    Updated: 02 Jul 2020

    This page has been produced and published by the Consumer Building and Occupational Services Division of the Department of Justice. Although every care has been taken in production, no responsibility is accepted for the accuracy, completeness, or relevance to the user's purpose of the information. Those using it for whatever purpose are advised to verify it with the relevant government department, local government body or other source and to obtain any appropriate professional advice. The Crown, its officers, employees and agents do not accept liability however arising, including liability for negligence, for any loss resulting from the use of or reliance upon the information and/or reliance on its availability at any time.