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Monitoring room operator training and qualifications

In January 2020 CBOS introduced new national training qualifications, implemented Australia wide to improve the quality of training in the security industry.

Training units accepted from 20 January 2020

Units for an employee and agent individual licenceAdditional training units for agent individual licence
  • CPPSEC2101 Apply effective communication skills to maintain security
  • CPPSEC2102 Apply legal and procedural requirements to work effectively within a security team
  • CPPSEC2103 Apply WHS, emergency response and evacuation procedures to maintain security
  • CPPSEC2104 Apply risk assessment to select and carry out response to security risk situations
  • CPPSEC2105 Provide quality services to a range of security clients
  • CPPSEC2106 Protect self and others using basic defensive techniques
  • CPPSEC2107 Patrol premises to monitor property and maintain security
  • CPPSEC2108 Screen people, personal effects and items to maintain security
  • CPPSEC2109 Monitor and control access and exit of persons and vehicles from premises
  • CPPSEC2110 Monitor and control individual and crowd behaviour to maintain security
  • CPPSEC2111 Apply security procedures to manage intoxicated persons
  • CPPSEC2112 Apply security procedures to remove persons from premises
  • CPPSEC2113 Escort and protect persons and valuables
  • CPPSEC2114 Monitor electronic security equipment and respond to alarm events
  • CPPSEC3107 Monitor security and coordinate response from control rooms
  • CPPSEC3108 Store, protect and dispose of security information
  • CPPSEC3109 Use and maintain security databases and compile reports
  • TLIE2007 Use communications systems
  • HLTAID003 Provide first aid
  • CPPSEC4003 Assess and advise on client security needs
  • CPPSEC4004 Supervise security operations
  • CPPSEC4009 Interpret electronic information from advanced technology security systems
  • CPPSEC4010 Manage monitoring centre operations
  • CPPSEC4011 Manage field staff activity and incident response from control room
  • BSBLDR403 Lead team effectiveness
  • BSBSMB404 Undertake small business planning

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Updated: 20 Oct 2020