Product bans and recalls

Product bans

Bans can be placed on products and product-related services if there is a risk that they may cause serious injury, illness or death.

If a product is subject to a ban, it must not be sold. A ban on a product-related service makes it unlawful for anyone, in trade or commerce, to supply or offer to supply that service.

For information on products banned Australia-wide, visit Product Safety Australia

Product recalls

Products can be recalled from the marketplace if they are found to be unsafe, or they are found to be non-compliant with a mandatory standard or ban.

All Australian governments can issue public warning notices. A public warning notice can:

  • tell consumers that the safety of a product is being investigated
  • warn about the risks of a product.

You should recall goods you have supplied if you realise they:

  • are banned
  • do not comply with a safety standard
  • may cause an injury (including through misuse).

Recall notices

Make sure your customers are not in danger by giving:

  • a clear description of the product to be recalled, including model numbers
  • details of the problem
  • dates when the product was supplied
  • how many products were supplied
  • where the product was supplied
  • what consumers should do with the product
  • your contact and return details.

If you sell a recalled product:

  • you could have negative publicity
  • you can lose money from stock you can’t sell
  • customers can sue you if they are injured
  • we can fine you.

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