Commercial Agent Qualifications

An applicant can be either an employee or agent level licence holder. A first aid certificate is not required for this activity.

Training units

Units for Commercial Employee
Certificate III in Mercantile Agents
Additional training units for agent individual licence
  • FNSINC411 Conduct work according to professional practices in the financial services industry
  • FNSMCA311 Collect debts
  • FNSMCA312 Repossess property
  • FNSMCA313 Serve legal process
  • FNSMCA314 Locate individuals
  • FNSMCA412 Undertake legal action for recovery of debts
  • BSBFIN302 Maintain financial records
  • FNSCUS402 Resolve disputes
  • BSBFIN401 Report on financial activity
  • BSBTEC201 Use business software applications
  • FNSINC311 Work effectively in the financial services industry
  • BSBCNV614 Apply principles of trust accounting
  • FNSMCA411 Evaluate debt collection actions and develop recommendations
  • BSBWHS211 Contribute to the health and safety of self and others
  • BSBESB401 Research and develop business plans

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Updated: 17 Jan 2023

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