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Commercial agent training and qualifications

In January 2020 CBOS introduced new national training qualifications, implemented Australia wide to improve the quality of training in the security industry.

An applicant can be either an employee or agent level licence holder. A first aid certificate is not required for this activity.

Training units accepted from 20 January 2020

Units for Commercial Employee
Certificate III in Mercantile Agents
Additional training units for agent individual licence
  • FNSINC401 Apply principles and professional practice to work in the financial services industry
  • FNSMCA301 Collect debts
  • FNSMCA302 Repossess property
  • FNSMCA303 Serve legal process
  • FNSMCA304 Locate subjects
  • FNSMCA402 Initiate legal recovery of debts
  • BSBFIA301 Maintain financial records
  • FNSCUS402 Resolve disputes
  • BSBFIA401 Prepare financial documents
  • BSBWOR204 Use business technology
  • FNSINC301 Work effectively in the financial services industry
  • BSBCNV506 Establish and manage a trust account
  • FNSMCA401 Develop and document case recommendations
  • BSBWHS201 Contribute to health and safety of self and others
  • BSBSMB404 Undertake small business planning

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Find and compare courses and locations of nationally-accredited training from registered training providers

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Search to check if a security agent licence has been issued

Updated: 20 Oct 2020

This page has been produced and published by the Consumer Building and Occupational Services Division of the Department of Justice. Although every care has been taken in production, no responsibility is accepted for the accuracy, completeness, or relevance to the user's purpose of the information. Those using it for whatever purpose are advised to verify it with the relevant government department, local government body or other source and to obtain any appropriate professional advice. The Crown, its officers, employees and agents do not accept liability however arising, including liability for negligence, for any loss resulting from the use of or reliance upon the information and/or reliance on its availability at any time.