Commercial agent training and qualifications

In January 2020 CBOS introduced new national training qualifications, implemented Australia wide to improve the quality of training in the security industry.

An applicant can be either an employee or agent level licence holder. A first aid certificate is not required for this activity.

Training units accepted from 20 January 2020

Units for Commercial Employee
Certificate III in Mercantile Agents
Additional training units for agent individual licence
  • FNSINC401 Apply principles and professional practice to work in the financial services industry
  • FNSMCA301 Collect debts
  • FNSMCA302 Repossess property
  • FNSMCA303 Serve legal process
  • FNSMCA304 Locate subjects
  • FNSMCA402 Initiate legal recovery of debts
  • BSBFIA301 Maintain financial records
  • FNSCUS402 Resolve disputes
  • BSBFIA401 Prepare financial documents
  • BSBWOR204 Use business technology
  • FNSINC301 Work effectively in the financial services industry
  • BSBCNV506 Establish and manage a trust account
  • FNSMCA401 Develop and document case recommendations
  • BSBWHS201 Contribute to health and safety of self and others
  • BSBSMB404 Undertake small business planning

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Updated: 20 Oct 2020