Product cannot be repaired

Under the Australian Consumer Law, certain consumer guarantees apply automatically. This includes that manufacturers will make repair facilities and spare parts available for a reasonable amount of time.  During that time, if a product is not of acceptable quality, the consumer is entitled to have the problem fixed by the store.

Manufacturer not based in Australia

If the manufacturer does not have an office in Australia, the importer takes on these responsibilities.  How much time is ‘reasonable’ will depend on the circumstances and the type of products.

If the consumer was advised in writing before purchasing a product, that repair facilities and spare parts would be unavailable, or would be unavailable after a specified time, the manufacturer is not required to meet this guarantee.

When this guarantee does not apply

This consumer guarantee does not apply to products sold by auction where the auctioneer acts on the seller’s behalf.

Updated: 26 May 2020