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Building services providers (except builders)

Personal development courses available for building services providers (except builders).

Programming and Report Writing

Study Method: Online, self-paced

Duration: 4 hours

CPD Points: 2

Who can attend: All building service providers, Electricians, Plumbers and Gas-Fitters

Overview: this topic addresses project planning, programming, developing Gantt charts, estimating, scheduling, monitoring and report writing.

Read more and book here

Building Workplace Resilience

Presented by: Tasmanian Chamber of Commerce and Industry

Study Method:  In person

Duration:  2 hours

CPD Points: 1

Who can attend:  All licensed practitioners - This course is suitable for those working with and leading others in the workplace

Course Overview

This workshop aims to explore strategies to build resilience in the workplace. The workshop will cover:

  • Causes of workplace stress
  • Using empathy to understand others’  resilience
  • Providing support
  • Questioning techniques to identify  opportunities to build resilience
  • Feedback and information
  • Developing a personal action plan

Read more and Book here

Business Development Professional

Presented by: Tasmanian Chamber of Commerce and Industry

Study Method:  In person

Duration:  7 hours

CPD Points: 2

Who can attend:  All licensed practitioners - This course is suitable for those working with any group, individual or community, where internal or external business relationships have an effect of the success of the business operations or project outcomes.

Course Overview

This course combines Stakeholder Engagement Essentials and Engaging Presentations into a full day course to upskill participants to apply business development strategies.

The full day program includes:

  • Understanding the role and responsibility of a team leader/supervisor and its contribution to organisational objectives
  • Communicating effectively
  • Leadership styles and situational leadership
  • Understanding communication and behaviour styles
  • Managing performance and identifying causes of poor performance
  • Having difficult conversations
  • Monitoring performance and follow up

Business development professional

Communicate with Influence

Presented by: Tasmanian Chamber of Commerce and Industry

Study Method:  In person

Duration:  3 hours

CPD Points: 1

Who can attend:  All licensed practitioners - This course is suitable for any employee who is required to work as part of a team and for those employees who are regularly dealing with clients and customers.

Course Overview

This  workshop focuses on fundamental information  for effective and professional communication.

Participants will develop a strong understanding of how effective communication can potentially avoid conflict situations.

This workshop covers:

  • The Active listening and using your voice effectively
  • Communication tips and techniques
  • Body language do’s and don’ts
  • Dealing with difficult clients and conflict resolution
  • Negotiation and compromise
  • Problem solving techniques
  • Developing a personal action plan

Read more and Book here

Communication and Conflict Professional

Presented by: Tasmanian Chamber of Commerce and Industry

Study Method:  In person

Duration:  5 hours

CPD Points: 2

Who can attend:  All licensed practitioners - This course is suitable for any employee who is required to work as part of a team and for those employees who are regularly dealing with clients and customers.

Course Overview

This workshop focuses on the foundations of effective and professional communication and  conflict resolution techniques. Combining two of our most popular courses, Communication Essentials and Conflict Resolution Essentials, participants will develop a strong understanding of how effective communication can potentially avoid conflict situations but also how to manage conflict when it arises.

The full day program includes:

  • Communication Styles
  • Active listening and using your voice effectively
  • Communication tips and techniques
  • Causes of conflict
  • Resolution styles
  • Turning conflict into opportunity

Read more and book here

Communication Essentials

Presented by: Tasmanian Chamber of Commerce and Industry

Study Method: In person

Duration:  2 hours

CPD Points: 1

Who can attend:  All licensed practitioners - This course is suitable for any employee who is required to work as part of a team and for those employees who are regularly dealing with clients and customers.

Course Overview

This workshop focuses on fundamental information for effective and professional communication.

Participants will develop a strong understanding of how effective communication can potentially avoid conflict situations.

This workshop covers:

  • Communication Styles
  • Active listening and using your voice effectively
  • Communication tips and techniques
  • Body language do’s and don’ts

Read more and Book here

Conflict Resolution Essentials

Presented by: Tasmanian Chamber of Commerce and Industry

Study Method:  In person

Duration:  2 hours

CPD Points: 1

Who can attend:  All licensed practitioners - This course is designed for front line staff.

Course Overview

This workshop has been developed to assist individuals to better identify and manage conflict in the workplace.

This workshop covers:

  • Causes of conflict
  • Conflict resolution styles
  • Manage negotiations to resolve conflict
  • Turning conflict into opportunity
  • Complaints resolution process

Read more and Book here

Customer Service & Sales Essentials

Presented by: Tasmanian Chamber of Commerce and Industry

Study Method:  In person

Duration:  3 hours

CPD Points: 1

Who can attend:  All licensed practitioners - This course is designed for anyone working in a service environment where you are presenting and selling products or services.

Course Overview

This course focuses on maximising sales through  identifying customer needs, and communicating effectively with customers. Participants will gain a greater understanding of fundamental sales techniques as well as strategies to enhance the customer experience.

Read more and Book here

Customer Service Professional

Presented by: Tasmanian Chamber of Commerce and Industry

Study Method:  In person

Duration:  6 hours

CPD Points: 2

Who can attend:  All licensed practitioners - This course is designed for anyone working in a service environment, dealing with customers, presenting and selling products or services.

Course Overview

This full day course is a combination of Customer Service and Selling Essentials as well as Managing Difficult Customers. The workshop looks at how to maximise sales through identifying customer needs, and presenting information to encourage the sale. Content also covers strategies on how to deal with complaints and difficult customers.

Read more and book here

Engaging Presentations

Presented by: Tasmanian Chamber of Commerce and Industry

Study Method:  In person

Duration:  3 hours

CPD Points: 1

Who can attend:  All licensed practitioners - This course is designed for anyone lacking experience or confidence when speaking in public or presenting to groups.

Course Overview

This workshop is designed to help you engage with your audience by building confidence and driving performance.

Workshop content will address the following:

  • Identifying your purpose
  • Analyse and pitch to the audience
  • Content matters – develop an outline and logical sequence
  • Writing your talk – what to include, what to leave out
  • Ensuring understanding and engaging the audience
  • Practice your new skills in the ‘safe zone’ of learning

Read more and Book here

Having Difficult Conversations

Presented by: Tasmanian Chamber of Commerce and Industry

Study Method:  In person

Duration:  2 hours

CPD Points: 1

Who can attend:  All licensed practitioners - This course is designed for managers, team leaders and supervisors who are responsible for allocating work and supervising employees.

Course Overview

This workshop aims to provide supervisors, managers and leaders with the knowledge and skills to have difficult conversations in the workplace:

  • Understanding the communication process
  • Using empathy to adapt your message
  • Understanding the communication process
  • Feedback versus information
  • Common mistakes when having difficult conversations
  • Key steps to follow when having a difficult conversation
  • Bullying versus performance management

Read more and Book here

Leadership Essentials

Presented by: Tasmanian Chamber of Commerce and Industry

Study Method:  In Person

Duration:  3 hours

CPD Points: 1

Who can attend:  All licensed practitioners - This program is suitable for new and emerging supervisors, leaders, managers and team leaders. The program is designed to provide participants with practical skills and improved confidence to manage and lead employees in the workplace. The program is ideal for individuals who have not undertaken formal leadership or management training

Course Overview

This workshop covers the foundations of effective leadership, including common challenges faced by leaders. This course has been developed based on extensive industry consultation. This course is essential for those who want to understand the foundations of being an effective team leader or supervisor.

The workshop includes information on how to facilitate appropriate communication with, and between, a diverse team.

Read more and Book here

Leadership Essentials PLUS

Presented by: Tasmanian Chamber of Commerce and Industry

Study Method:  In person

Duration:  3 hours

CPD Points: 1

Who can attend:  All licensed practitioners - This course is suitable for supervisors and managers who would benefit from understanding their own and others preferred communication and behavioural styles in order to improve team communication.

Course Overview

Not a pre-requisite, however this workshop builds on the Leadership Essentials workshop, exploring in further detail the DiSC behaviour and communication strategies and includes a personal DiSC assessment.

DISC is an internationally recognised and validated personal assessment tool used to improve work productivity, teamwork and communication. It is non-judgemental and helps people discuss their behavioural differences.

All participants will undertake a 15-minute online assessment prior attending and will be provided with a detailed report about their personality and behavioural styles.

Read more and Book here

Manage Employee Performance

Presented by: Tasmanian Chamber of Commerce and Industry

Study Method:  In person

Duration:  3 hours

CPD Points: 1

Who can attend:  All licensed practitioners - This program is suitable for new and emerging supervisors, leaders, managers and team leaders. The program is designed to provide participants with practical skills and improved confidence to manage and lead employees in the workplace. The program is ideal for individuals who have not undertaken formal leadership or management training.

Course Overview

Understand how to set and manage performance standards in a team environment. This workshop looks at how to develop key performance indicators and standards and hold team members accountable for achieving them. Content also includes the role of timely coaching and feedback in improving employee and team performance.

Read more and Book here

Manage Difficult Customers

Presented by: Tasmanian Chamber of Commerce and Industry

Study Method:  In person

Duration: 2 hours

CPD Points: 1

Who can attend:  All licensed practitioners - This course is designed for all people working in the ‘front line’ of business.

Course Overview

This workshop provides participants with strategies to deal with difficult customers and situations whilst maintaining professional service standards.

Content includes:

  • Foundations of customer service (what do customers want and how can we anticipate their needs)
  • Why people complain/what makes people difficult
  • Three steps to dealing with complaints and difficult people
  • Ensuring positive interactions with customers regardless of the level of difficulty

Read more and Book here

Managing Workloads

Presented by: Tasmanian Chamber of Commerce and Industry

Study Method:  In person

Duration: 6 hours

CPD Points: 1

Who can attend:  All licensed practitioners - This course is suitable for those working with and leading others in the workplace and required to manage multiple tasks and priorities.

Course Overview

This workshop combines Building Workplace Resilience and Maximise Your Time. This full day session encourages participants to explore strategies to build resilience in the workplace and implement strategies to manage priorities more effectively.

The full day program covers:

  • Causes of workplace stress
  • Using empathy to understand others’ resilience and providing support.
  • Providing support
  • Questioning techniques to identify opportunities to build resilience
  • Feedback and information
  • Goal setting strategies and techniques
  • Aligning of goals and daily tasks to business objectives
  • Urgent versus important tasks
  • Developing effective work schedules
  • The 80:20 principle, the 5 D's and A-B-C priority shorthand
  • Developing a personal action plan

Read and Book here

Maximise Your Time

Presented by: Tasmanian Chamber of Commerce and Industry

Study Method:  In person

Duration:  3 hours

CPD Points: 1

Who can attend:  All licensed practitioners - This workshop is ideal for any employee who is required to manage multiple tasks and priorities in a workplace.

Course Overview

This course provides simple and practical time management strategies to get more out of every day and includes:

  • Goal setting strategies and techniques
  • Use of goal setting to prioritise and manage multiple tasks
  • Aligning of goals and daily tasks to business objectives
  • Urgent versus important tasks
  • Overworked or under organised?
  • Developing effective work schedules
  • Working efficiently as well as effectively
  • Measures of Success
  • The 80:20 principle, The 5 D’s and A-B-C priority shorthand
  • Developing a Personal Action Plan

Read more and Book here

Respectful Workplace Behaviour

Presented by: Tasmanian Chamber of Commerce and Industry

Study Method:  In person

Duration:  2 hours

CPD Points: 1

Who can attend:  All licensed practitioners - This course is suitable for all employees, including senior management to an employee entering the workforce for the first time.

Course Overview

This workshop covers not only relevant legal framework, but the importance of understanding acceptable standards, the role of perception, and what you can do to support an inclusive and respectful workplace where people feel valued. The aim is to create a lasting behaviour change by increasing staff awareness, understanding, capability and confidence in building and maintaining respectful workplaces.

Read more and Book here

Stakeholder Engagement Essentials

Presented by: Tasmanian Chamber of Commerce and Industry

Study Method:  In person

Duration:  3 hours

CPD Points: 1

Who can attend:  All licensed practitioners - This course is suitable for those working with any group, individual or community, where internal or external business relationships have an effect of the success of the business operations or project outcomes.

Course Overview

When it comes to stakeholder engagement, are you really meeting the needs of your clients? Too often, relationships are not managed effectively, with little or no respect for the individual needs of the client. Failure to engage and manage clients or stakeholders is one of the most common causes of project or relationship failures. In most instances this could be prevented with a strategic approach and planning.

In this workshop, we look at the following elements:

  • Strategic approach to planning – begin with the end in mind
  • Analysing stakeholder needs
  • Engagement methods and processes
  • Communication strategies to suit the audience
  • Evaluation
  • Responding to changing needs

Read more and Book here

Team Communication Essentials

Presented by: Tasmanian Chamber of Commerce and Industry

Study Method:  In person

Duration:  5 hours

CPD Points: 2

Who can attend:  All licensed practitioners – This course is suitable for any employee required to work as part of a team and for those employees who are regularly dealing with other.

Course Overview

This full day workshop combines Communicate with Influence and Respectful Workplace Behaviour workshops to provide participants with tools and knowledge to enhance respectful workplace communication. Participants will develop a strong understanding of how effective communication can potentially avoid conflict situations and foster a positive and inclusive workplace culture.

The full day program includes:

  • Active listening and using your voice effectively
  • Communication tips and techniques
  • Perceptions, prejudice and stereotypes
  • Communication styles
  • Having direct conversations
  • Giving good information
  • Barriers to communication
  • Definition of bullying and other negative workplace behaviours

Read more and Book here

Team Leader Essentials

Presented by: Tasmanian Chamber of Commerce and Industry

Study Method:  In person

Duration:  5 hours

CPD Points: 2

Who can attend:  All licensed practitioners – This program is suitable for new and emerging supervisors, leaders, managers and team leaders. The program is designed to provide participants with practical skills and improved confidence to manage and lead employees in the workplace. The program is ideal for individuals who have not undertaken formal leadership or management training.

Course Overview

This course combines two of our supervisory courses: Leadership Essentials and

Manage Employee Performance. Designed for those leading and managing others in a workplace context.

The full day program includes:

  • Understanding the role and responsibility of a team leader/supervisor and its contribution to organisational objectives
  • Communicating effectively
  • Leadership styles and situational leadership
  • Understanding communication and behaviour styles
  • Managing performance and identifying causes of poor performance
  • Having difficult conversations
  • Monitoring performance and follow up

Read more and Book here

Team Leader Essentials PLUS

Presented by: Tasmanian Chamber of Commerce and Industry

Study Method:  In person

Duration:  6 hours

CPD Points: 2

Who can attend:  All licensed practitioners – This course is suitable for supervisors and managers who would benefit from understanding their own and others preferred communication and behavioural styles in order to improve team communication.

Course Overview

This course combines Leadership Essentials PLUS and Having Difficult Conversations.

Not a pre-requisite, however this workshop builds on the Leadership Essentials workshop, exploring in further detail the DISC behaviour and communication strategies and includes an individual DISC assessment.

DISC is an internationally recognised and validated personal assessment tool used to improve work productivity, teamwork and communication. It is non-judgemental and helps people discuss their behavioural differences.

Read more and Book here

Managing Difficult Customers

Presented by: Tasmanian Chamber of Commerce and Industry

Study Method: In person

Duration: 2 Hours

CPD Points: 1

Who can attend: All Building Services Providers, Electricians, Gas-Fitters, Nominated Managers, Permit Authorities, Plumbers, Restricted Electrical Licence Holders

Overview: This workshop looks at service provision both within and external to your organisation including:

  • Foundation of customer service (what do customers want and how can we anticipate their needs)
  • Why people complain/what makes people difficult
  • Recipe for success dealing with complaints and difficult people
  • Ensuring positive interactions with customers regardless of the level of difficulty
  • Professional personal presentation and communication skills
  • Developing a Personal Action Plan

Read more and Book here

Emotional Intelligence Essentials

Presented by: Tasmanian Chamber of Commerce and Industry

Study Method: In person

Duration: 2 Hours

CPD Points: 1

Who can attend: All Building Services Providers, Electricians, Gas-Fitters, Nominated Managers, Permit Authorities, Plumbers, Restricted Electrical Licence Holders

Overview: This workshop aims to explain what Emotional Intelligence actually is as well as why it is important. The workshop will also cover:

  • The five pillars of Emotional Intelligence
  • Why we use Emotional Intelligence
  • Some myths about emotions and emotional intelligence
  • How to be more emotionally intelligent
  • Developing a personal action plan

Read more and Book here

Managing Performance

Presented by: Tasmanian Chamber of Commerce and Industry

Study Method: In person

Duration: 4 Hours

CPD Points: 1

Who can attend: All Building Services Providers, Electricians, Gas-Fitters, Nominated Managers, Permit Authorities, Plumbers, Restricted Electrical Licence Holders

Overview:Understand how to set and manage performance standards in a team environment. This workshop looks at how to develop key performance indicators and standards as well as the role of timely coaching and feedback in the workplace.
Outcomes
Participants will develop a greater understanding of how to develop and communicate expectations to employees.

  • The 5 Keys to unlocking peak performance
  • The art of feedback
  • Template for dealing with performance issues
  • Strategies to improve performance
  • Coaching, training and mentoring to improve performance
  • Personal Action Plan

Read more and Book here

Updated: 09 Nov 2022

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