Programming and Report Writing
Study Method: Online, self-paced
Duration: 4 hours
CPD Points: 4
Who can attend: All building service providers, Electricians, Plumbers and Gas-Fitters
Overview: this topic addresses project planning, programming, developing Gantt charts, estimating, scheduling, monitoring and report writing.
Communication and Customer Service
Study Method: Online, self-paced
Duration: 3 hours
CPD Points: 3
Who can attend: All building service providers, Electricians, Plumbers and Gas-Fitters
Overview: Learn about advertising, first impressions, customer service, the communication process, effective listening and running meetings.
Negotiation, Conflicts and Disputes
Study Method: Online, self-paced
Duration: 3 hours
CPD Points: 3
Who can attend: All building service providers, Electricians, Plumbers and Gas-Fitters
Overview: Learn the negotiation process, unfair practices, causes of conflict, conflict resolution, dispute avoidance and dealing with complaints.