Presented by: Tasmanian Chamber of Commerce and Industry
Study Method: In person
Duration: 2 Hours
CPD Points: 1
Who can attend: All Building Services Providers, Electricians, Gas-Fitters, Nominated Managers, Permit Authorities, Plumbers, Restricted Electrical Licence Holders
- Overview: This workshop has been developed to assist individuals to better identify and manage conflict in the workplace. It will take a close look at the following:
- Understanding the causes of conflict
- Different conflict resolution styles
- Improve the confidence of the participant dealing with conflict in the workplace
- Manage negotiations to resolve conflict
- Turning conflict into opportunity
- Resolving complaints
- Developing a Personal Action Plan
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