Conflict Resolution Essentials

Presented by: Tasmanian Chamber of Commerce and Industry

Study Method: In person

Duration: 2 Hours

CPD Points: 1

Who can attend: All Building Services Providers, Electricians, Gas-Fitters, Nominated Managers, Permit Authorities, Plumbers, Restricted Electrical Licence Holders

  • Overview: This workshop has been developed to assist individuals to better identify and manage conflict in the workplace. It will take a close look at the following:
  • Understanding the causes of conflict
  • Different conflict resolution styles
  • Improve the confidence of the participant dealing with conflict in the workplace
  • Manage negotiations to resolve conflict
  • Turning conflict into opportunity
  • Resolving complaints
  • Developing a Personal Action Plan

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