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CPD - Online and Ongoing Training - Personal Development

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Programming and Report Writing

Study Method: Online, self-paced

Duration: 4 hours

CPD Points: 2

Who can attend: All building service providers, Electricians, Plumbers and Gas-Fitters

Overview: this topic addresses project planning, programming, developing Gantt charts, estimating, scheduling, monitoring and report writing.

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Communication and Customer Service

Study Method: Online, self-paced

Duration: 3 hours

CPD Points: 1.5

Who can attend: All building service providers, Electricians, Plumbers and Gas-Fitters

Overview: Learn about advertising, first impressions, customer service, the communication process, effective listening and running meetings.

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Negotiation, Conflicts and Disputes

Study Method: Online, self-paced

Duration: 3 hours

CPD Points: 3

Who can attend: All building service providers, Electricians, Plumbers and Gas-Fitters

Overview: Learn the negotiation process, unfair practices, causes of conflict, conflict resolution, dispute avoidance and dealing with complaints.

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Communication Essentials

Presented by: Tasmanian Chamber of Commerce and Industry

Study Method: In person

Duration: 2 hours

CPD Points: 1

Who can attend: All Building Services Providers, Electricians, Gas-Fitters, Nominated Managers, Permit Authorities, Plumbers, Restricted Electrical Licence Holders

Overview: This workshop focuses on fundamental information for effective and professional communication. Participants will develop a strong understanding of how effective communication can potentially avoid conflict situations.

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Communicate with Influence

Presented by: Tasmanian Chamber of Commerce and Industry

Study Method: In person

Duration: 1/2 Day

CPD Points: 1

Who can attend: All Building Services Providers, Electricians, Gas-Fitters, Nominated Managers, Permit Authorities, Plumbers, Restricted Electrical Licence Holders

Overview: This workshop focuses on key aspects of effective and professional communication both by telephone and face to face. . Participants will develop a strong understanding of how effective communication can potentially avoid conflict situations.

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DISC Communication and Behaviour

Presented by: Tasmanian Chamber of Commerce and Industry

Study Method: In person

Duration: 3 Hours

CPD Points: 1

Who can attend: All Building Services Providers, Electricians, Gas-Fitters, Nominated Managers, Permit Authorities, Plumbers, Restricted Electrical Licence Holders

Overview: DISC is an internationally recognised and validated personal assessment tool used to improve productivity, teamwork and communication.

All participants will undertake a 15 minutes online assessment prior attending and will be provided with a detailed report about their personality and behavioural styles.

  • Increase self-knowledge: how you respond to conflict, what causes you stress and how you solve problems, how you are perceived by others?
  • Facilitate better teamwork and minimise conflict
  • Develop stronger customer focus by indentifying and responding to customer styles

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Conflict Resolution Essentials

Presented by: Tasmanian Chamber of Commerce and Industry

Study Method: In person

Duration: 2 Hours

CPD Points: 1

Who can attend: All Building Services Providers, Electricians, Gas-Fitters, Nominated Managers, Permit Authorities, Plumbers, Restricted Electrical Licence Holders

  • Overview: This workshop has been developed to assist individuals to better identify and manage conflict in the workplace. It will take a close look at the following:
  • Understanding the causes of conflict
  • Different conflict resolution styles
  • Improve the confidence of the participant dealing with conflict in the workplace
  • Manage negotiations to resolve conflict
  • Turning conflict into opportunity
  • Resolving complaints
  • Developing a Personal Action Plan

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Team Leader Ultimate + TriMetrix

Presented by: Tasmanian Chamber of Commerce and Industry

Study Method: In person

Duration: Full Day

CPD Points: 2

Who can attend: All Building Services Providers, Electricians, Gas-Fitters, Nominated Managers, Permit Authorities, Plumbers, Restricted Electrical Licence Holders

Overview:  Combining behavioural style, personal motivators and emotional intelligence this course is literally the ultimate in
understanding why we do what we do.

  • HOW we behave and communicate – DiSC assessment
  • WHY we move into action – Workplace Motivators assessment
  • DO we actively apply the principles of emotional intelligence – TTI EQ  assessment

Workshop content will address the following:

  • Overview of the DiSC model of behaviours
  • Develop strategies to adapt communication based on styles
  • Identify personal motivators – what moves us into action
  • Understand elements of emotional intelligence
  • Reduce conflict and increased selfawareness by understanding others

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Emotional Intelligence Plus

Presented by: Tasmanian Chamber of Commerce and Industry

Study Method: In person

Duration: 3 Hours

CPD Points: 1

Who can attend: All Building Services Providers, Electricians, Gas-Fitters, Nominated Managers, Permit Authorities, Plumbers, Restricted Electrical Licence Holders

Overview: TTI Emotional Quotient explores how actively we apply our emotional intelligence. It is often argued that emotional intelligence (EI) is more important to an individual’s performance than IQ.

Workshop content will address the following:

  • Be aware of their own emotional states and the impact they have
  • Be aware of others’ emotional states and the impact they have
  • Take action to manage or impact their own emotional states for the better
  • Take action to manage or impact others’ emotional states for the better

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Managing Difficult Customers

Presented by: Tasmanian Chamber of Commerce and Industry

Study Method: In person

Duration: 2 Hours

CPD Points: 1

Who can attend: All Building Services Providers, Electricians, Gas-Fitters, Nominated Managers, Permit Authorities, Plumbers, Restricted Electrical Licence Holders

Overview: This workshop looks at service provision both within and external to your organisation including:

  • Foundation of customer service (what do customers want and how can we anticipate their needs)
  • Why people complain/what makes people difficult
  • Recipe for success dealing with complaints and difficult people
  • Ensuring positive interactions with customers regardless of the level of difficulty
  • Professional personal presentation and communication skills
  • Developing a Personal Action Plan

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Emotional Intelligence Essentials

Presented by: Tasmanian Chamber of Commerce and Industry

Study Method: In person

Duration: 2 Hours

CPD Points: 1

Who can attend: All Building Services Providers, Electricians, Gas-Fitters, Nominated Managers, Permit Authorities, Plumbers, Restricted Electrical Licence Holders

Overview: This workshop aims to explain what Emotional Intelligence actually is as well as why it is important. The workshop will also cover:

  • The five pillars of Emotional Intelligence
  • Why we use Emotional Intelligence
  • Some myths about emotions and emotional intelligence
  • How to be more emotionally intelligent
  • Developing a personal action plan

Read more and Book here


Selling Essentials

Presented by: Tasmanian Chamber of Commerce and Industry

Study Method: In person

Duration: 2 Hours

CPD Points: 1

Who can attend: All Building Services Providers, Electricians, Gas-Fitters, Nominated Managers, Permit Authorities, Plumbers, Restricted Electrical Licence Holders

Overview: This short course is designed for employees who want to improve their sales skills and maximise sales opportunities.
Selling essentials will provide attendees with the skills to increase sales through building trust with customers and clients, asking better questions, professionally presenting products and/or services solutions, overcoming common sales objections and closing the sale.

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Lead and Manage Work Teams

Presented by: Tasmanian Chamber of Commerce and Industry

Study Method: In person

Duration: 3 Hours

CPD Points: 1

Who can attend: All Building Services Providers, Electricians, Gas-Fitters, Nominated Managers, Permit Authorities, Plumbers, Restricted Electrical Licence Holders

Overview: This course contains essential information for those leading and managing others in a workplace context. The program includes:

  • Elements of Team dynamics
  • Stages of Team development
  • A model of Team effectiveness
  • Strategies to enhance and manage team performance and team cohesion
  • The role of communication, feedback and consultation
  • Maintain a high performing team

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Recruitment and Induction Essentials

Presented by: Tasmanian Chamber of Commerce and Industry

Study Method: In person

Duration: 4 Hours

CPD Points: 1

Who can attend: All Building Services Providers, Electricians, Gas-Fitters, Nominated Managers, Permit Authorities, Plumbers, Restricted Electrical Licence Holders

Overview: This workshop contains the following:

  • Simple tips to streamline recruitment activities
  • Tips to minimise cost and time impositions when recruiting
  • Targeted recruitment, alternative sources of labour
  • Common mistakes
  • Overcoming bias in selection
  • Elements of an effective induction program
  • Making the most of probation
  • Tools, resources and templates

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Influential Team Leader

Presented by: Tasmanian Chamber of Commerce and Industry

Study Method: In person

Duration: 3 Hours

CPD Points: 1

Who can attend: All Building Services Providers, Electricians, Gas-Fitters, Nominated Managers, Permit Authorities, Plumbers, Restricted Electrical Licence Holders

Overview: This workshop introduces the key leadership essentials, themes and issues, based on industry consultation. This course is essential for those who want to understand the foundations of being an effective team leader or supervisor.


The workshop includes understanding how to relate to team members in a way that leads to cooperation and collaboration. Foundations of communication and goal setting are covered to give Team Leaders or those in supervisory roles greater confidence in communicating with their team.

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Managing Under Performance

Presented by: Tasmanian Chamber of Commerce and Industry

Study Method: In person

Duration: 4 Hours

CPD Points: 1

Who can attend: All Building Services Providers, Electricians, Gas-Fitters, Nominated Managers, Permit Authorities, Plumbers, Restricted Electrical Licence Holders

Overview:Understand how to set and manage performance standards in a team environment. This workshop looks at how to develop key performance indicators and standards as well as the role of timely coaching and feedback in the workplace.
Outcomes
Participants will develop a greater understanding of how to develop and communicate expectations to employees.

  • The 5 Keys to unlocking peak performance
  • The art of feedback
  • Template for dealing with performance issues
  • Strategies to improve performance
  • Coaching, training and mentoring to improve performance
  • Personal Action Plan

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Team Leader Essentials

Presented by: Tasmanian Chamber of Commerce and Industry

Study Method: In person

Duration: 8 Hours

CPD Points: 2

Who can attend: All Building Services Providers, Electricians, Gas-Fitters, Nominated Managers, Permit Authorities, Plumbers, Restricted Electrical Licence Holders

Overview:  This course contains essential information from our most popular courses, designed for those leading and managing others in a workplace context. The full day program includes:

  • Understanding the role and responsibility of a team leader/supervisor and its contribution to organisational objectives
  • Understanding communication and behaviour style
  • Managing performance
  • Delegation and time management
  • Effective teamwork and motivation of others
  • Communication and conflict resolution
  • Work design and instruction

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Telephone Communication Essentials

Presented by: Tasmanian Chamber of Commerce and Industry

Study Method: In person

Duration: 2 Hours

CPD Points: 1

Who can attend: All Building Services Providers, Electricians, Gas-Fitters, Nominated Managers, Permit Authorities, Plumbers, Restricted Electrical Licence Holders

Overview:  This workshop aims to provide participants with a strong understanding of how to communicate effectively and professionally by phone. The workshop will also cover:

  • Greeting, transitioning and transferring calls
  • Tone of voice
  • Dealing with difficult callers
  • Creating a professional impression
  • Developing a personal action plan

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Time Management Essentials

Presented by: Tasmanian Chamber of Commerce and Industry

Study Method: In person

Duration: 3 Hours

CPD Points: 1

Who can attend: All Building Services Providers, Electricians, Gas-Fitters, Nominated Managers, Permit Authorities, Plumbers, Restricted Electrical Licence Holders

Overview:  This course provides simple and practical time management strategies to get more out of every day and includes:

  • Goal setting strategies and techniques
  • Use of goal setting to prioritise and manage multiple tasks
  • Aligning of goals and daily tasks to business objectives
  • Urgent versus important tasks
  • Overworked or under organised?
  • Developing effective work schedules
  • Working efficiently as well as effectively
  • Measures of Success
  • The 80:20 principle, The 5 D’s and A-B-C priority shorthand
  • Developing a Personal Action Plan

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Meeting Essentials

Presented by: Tasmanian Chamber of Commerce and Industry

Study Method: In person

Duration: 2 Hours

CPD Points: 1

Who can attend: All Building Services Providers, Electricians, Gas-Fitters, Nominated Managers, Permit Authorities, Plumbers, Restricted Electrical Licence Holders

Overview:  The objective of this course is to assist participants in running effective and efficient meetings. Additionally this course provides participants with an introductory understanding of official meeting protocol, procedures and processes.
Course Content :

  • Agenda design for efficiency
  • Establishing meeting etiquette
  • Minute taking
  • Motions/proposals/votes
  • Action items
  • Control of meeting

This workshop can be customised for your individual business needs.

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Train and Mentor in the Workplace

Presented by: Tasmanian Chamber of Commerce and Industry

Study Method: In person

Duration: Half Day

CPD Points: 1

Who can attend: All Building Services Providers, Electricians, Gas-Fitters, Nominated Managers, Permit Authorities, Plumbers, Restricted Electrical Licence Holders

Overview:  This program is designed to deliver practical skills in the delivery and facilitation of training sessions and look at ways of assessing the outcomes of training.
Participants will develop a better understanding of how to train and mentor employees in a workplace setting. More effective workplace training leads to a more productive and capable workforce.

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Workplace Motivation Essentials

Presented by: Tasmanian Chamber of Commerce and Industry

Study Method: In person

Duration: 2 Hours

CPD Points: 1

Who can attend: All Building Services Providers, Electricians, Gas-Fitters, Nominated Managers, Permit Authorities, Plumbers, Restricted Electrical Licence Holders

Overview:  This workshop aims to explain what Workplace Motivation is as well as why it is important.

The workshop will also cover:

  • The six Workplace Motivators
  • What makes people move into action
  • Tips on identifying personal motivators
  • Enhancing motivation in the workplace
  • Developing a personal action plan

Read more and Book here

Updated: 10 Jun 2022

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