Presented by: Tasmanian Chamber of Commerce and Industry
Study Method: In person
Duration: 2 Hours
CPD Points: 1
Who can attend: All Building Services Providers, Electricians, Gas-Fitters, Nominated Managers, Permit Authorities, Plumbers, Restricted Electrical Licence Holders
Overview: This workshop looks at service provision both within and external to your organisation including:
- Foundation of customer service (what do customers want and how can we anticipate their needs)
- Why people complain/what makes people difficult
- Recipe for success dealing with complaints and difficult people
- Ensuring positive interactions with customers regardless of the level of difficulty
- Professional personal presentation and communication skills
- Developing a Personal Action Plan
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